We have reduced our “Balance Due” date to just 7 Days prior to departure, this will allow you to be reasonably assured you will not be overly affected by any Last minute Covid restrictions. 

COVID-19 – Coronavirus – Cancellations

New 2021+ Bookings

1. Minimum deposit for all tours is 20%.
2. Balance payment is due 7 Days prior to departure.

If a booking is Cancelled as a result of Covid-19 restrictions;

1.  We will retain a 20% fee/deposit on the following terms –
   1. Client can rebook on any future departure with the retained fee credited towards future travel.
   2. Original quoted tour price will remain valid until October 29th 2021.
   3. Credit can be issued as a transferable voucher (ie. gifted to another party).
   4. Credit will remain valid until October 29th, 2024.
   5. If booking is Fully Paid. 80% Refunded within 1 Month.
   6. If requested, Deposit refunded within 3 Months.

If Cancellation for any other reason, our standard Cancellation policy will apply.

June 10th, 2020.

Whilst cleanliness and food hygiene has always been a priority, we have made some unique changes to our vehicle and processes in order to provide even greater security against the spread of Covid-19. These include; Non contact Sanitiser dispener at passenger door. Tissue Holder/Dispenser at passenger door. No Rinse surface disinfectant Spray bottle at passenger door for regular cleaning of door handles and nearby surfaces. Installation of integrated Solar powered Fridge and Drinking Water dispenser to eliminate use of Ice blocks and multiple food storage coolers. Non contact drink water dispenser. Dedicated non contact liquid soap and water dispenser sink at camp sites. Independent solo travellers will have use of sole tent and not be required to share.

 

 

May 31st, 2020.

Well, it certainly has been an interesting couple of months!

With the NT being one of the first jurisdictions to impliment tough border and quarantine controls, that were soon followed by other State and Federal governments, we have been fortunate to get through this period with minimal loss of lives and are now more capable and ready to deal with any further outbreaks.

Albeit, there is still many financial and mental challenges ahead!

Whilst it is promising that the NT’s borders may be open by mid July, there is still reasonable uncertainty between State and Federal bodies as to when free Australia wide travel may occur.  Added to this uncertainty, is the unfortunate demise of Virgin Airlines which will have a significant impact on some of you who have booked flights with them.  Hopefully new owners are found and you do not lose your flights value or ability to re-schedule.

As such, unless there is significant developments within the next month, in order to provide reasonable time-frames for  change of plans and increased certainty,
we have decided to extend our suspension of tours out to August 14th.

For those with existing bookings during that period, if we have not done so already, we will contact you soon to discuss alternative arrangements.

In addition to the extended suspension of tours, we have also made some further changes for tour departure schedules for the August to November period as set out below.

 

March 22nd, 2020.

We certainly are facing challenging times ahead, probably the worst scenario I have seen in 25 years of tourism.

We are continually monitoring the evolving situation and trying to come to grips with the full effects the COVID-19 pandemic will pose for us going forward.

We have already had significant cancellations off many of our scheduled public tours and charters from International visitors and have as such suspended all tours until June 29th, 2020.

At this point we are trying to remain a little optimistic that a predicted peak will occur during April/May and we may still be able to return to some level of ‘normalcy’ later in the year!  Rest assured, the wellbeing of our valued clients will always be our highest priority.

As a small owner operated business that strives to provide unique, fun & informative tours at a reasonable price, we quite often run on minimal margins.  With the seasonality of the Top End tourism calendar, much of our peak season profits are absorbed by the leaner off-peak period.  March & April are always a challenging time of year with permit renewals, insurance renewals etc on a reduced capitol base and now we are faced with the prospect of there being no peak season to replenish this.

Whilst there is significant uncertaintity and an unerving level of panic within the broader community, we urge you to remain calm, patient and understanding to allow us suitable time to impliment a sustainable strategy to move forward from here.

Tour Departures Prior to June 29th.

All departures during April, May and June have been cancelled and are currently being dealt with on an individual basis as per previously existing terms and amended terms below.

Tour Departures Post June 29th.

Remaining optimistic, we are leaving these tours open with an expectation they will operate.  Situation will monitored and revised with changes advised by end of May.

Existing Bookings

If a departure is Cancelled by either party;

1.  We will retain a deposit payments on the following terms –
   1. Client can re-book on any future departure with the retained payment credited towards future travel.
   2. Original quoted tour price will remain valid until October 29th 2022.
   3. Credit can be issued as a transferable voucher (ie. gifted to another party).
   4. Credit will remain valid until October 29th, 2022.
2. If requested, Fully Paid bookings will be treated as folllows –
   1. Creditied as per condition 1.
   2. Balance refunds will not be immediate, but made at a sustainable rate during next 12 months.

If a departure is Confirmed;

1. Balance payments will be required immediately.
2. Any credit will be forfeited if booking has not already been rescheduled or converted to voucher.

 

I acknowledge that the costs of organising your holiday and now maybe needing to re-organise is undoubtedly stressful, It goes without saying that this is a tricky time for us all.

I trust and hope you and your families remain safe and healthy during this period and we can finally meet at some stage in the near future.

If you have any further queries, please make initial contact via email and I will respond as soon as possible.

Kind regards

Paul Fanning
Kakadu 4WD Safari’s